Here are answers for the common concerns and queries of customers:
How do I place an order on The S Studio website?
Placing an order with us is as easy as click of a button. Add the desired products in your cart and click on proceed to payment once you have made the selection. Make payment after filling in your details and you will get an order conformation form our end post payment.
Is my order confirmed automatically post payment?
After you place an order with us, you will receive a confirmation message from The S Studio team. You will receive an email or a SMS on your registered mobile number for confirmation of your order along with order details.
What are the accepted modes of payment?
We accept payments through net banking, credit cards and debit cards. You can also visit our retail store in Chennai for your purchase.
Is using credit card safe with your website?
With a secured payment gateway all your card transactions are absolutely safe and secure when making payments for purchase through our web store.
Is my data safe with you?
All your personal data is absolutely safe and secure with us and we do not compromise on any data security of our valuable clients.
How long will it take for me to get delivery?
Shipping timelines vary from location to location. However in case of most pincodes in India. The parcel should reach you within 4 to 5 business days from the date of shipment. In case of international shipping, delivery takes place within a time span of one or two weeks from the date of shipment. But in certain cases the time taken varies depending on imports and customs procedures, which are out of our hands.
Do you provide courier tracking facility for orders?
Yes all our orders are mailed using third party supply and logistic vendors who offer a tracking code for both web and mobile to track your order in real time.
Are the prices inclusive of all taxes?
Yes. All prices listed on the website at ‘The S Studio’ are inclusive of all taxes unless specifically mentioned in the product details. For international orders an extra custom duty may be applicable depending on the country to which you are seeking to import the products and is payable by the end receiver to the local logistics provider
What the base fabrics used in your sarees?
All our sarees are fully hand crafted to offer a unique saree design. Every saree that you buy from us at 'The S Studio' comes with an authentic base fabric with stringent quality and weave check. We use all traditional fabrics like Kanchivaram Silks, Tussars, Raw Silk, Georgette, Silk Kotas, Soft Silks, Chanderis and Organzas for our saree range.
Do you offer a matching blouse?
Yes every saree from 'The S Studio' store comes with a hand crafted unstitched blouse piece to match the exotic saree.
How can I cancel my order?
Once an order has been placed, currently there is no provision to cancel it. Please ensure that you check your order details prior to confirming it. The S studio Reserves the Right to Cancel an Order Due To an Error on the Site, Or a Stock Issue. If The Customer’s Credit Card has been charged prior To a Cancellation of the Order from Our End, We Will Reverse the Charge.
Is there a way to get an exchange on my order?
You can get your order exchanged for other issues. Ensure that the product is ably packed and not worn to be eligible for an exchange. Please visit our RETURN POLICY page for further queries.
Do you offer customized orders?
We customize pieces provided you give us the creative freedom to draw out your personality through our designs. Of course we take your personal taste into account for the fabric and the color. If you have any specific requirements, get in touch with us and we will try and facilitate your requirement at the earliest.
Can I place bulk orders with you?
If you have any bulk order requirements for a family wedding or any other occasion we would be happy to assist you in making your purchase easy and seamless. Get in touch with us and we can work a solution for your bulk needs.